Frequently Asked Questions (FAQ)

Orders & Shipping

Q: How long does it take to process my order?
All orders are processed within 1-3 business days. Peak seasons may extend processing to 5 business days. We always notify customers of delays promptly.

Q: Can I track my order?
Yes. After shipping, a tracking number is sent to your email. Track anytime via courier portal or your account.

Q: Do you ship internationally?
Yes, international delivery times vary from 7-15 business days depending on customs and local courier schedules.

Q: Can I change my shipping address?
Contact us within 24 hours. If the package has not shipped, we can update the address.

Q: What happens if my package is lost or damaged?
We assist with claims and ensure replacements or refunds for lost/damaged packages.

Q: Do you offer gift wrapping?
Yes, you can select gift wrapping at checkout with an optional personalized message.

Q: Can I schedule a delivery?
Currently, we do not offer scheduled deliveries, but express shipping ensures faster arrival.

Payments & Returns

Q: What payment methods are accepted?
We accept major credit cards, PayPal, Apple Pay, and other secure online payment methods.

Q: Is my payment information secure?
Yes, we use SSL encryption and secure payment gateways to protect your data.

Q: Can I return an item?
Returns are accepted within 10 days. Items must be in original condition, unworn, and undamaged.

Q: How long does a refund take?
Refunds are processed within 5-7 business days after we receive the returned item.

Q: Can I exchange an item?
Yes, contact support to arrange exchanges for size, color, or style.

Q: Are there restocking fees?
No, we do not charge restocking fees for eligible returns or exchanges.

Q: Can I cancel my order?
Orders can be canceled within 24 hours if they haven’t been processed. Contact support immediately to request cancellation.

Products & Materials

Q: Are your products handmade?
Yes, each piece is handcrafted by skilled artisans to ensure uniqueness and quality.

Q: What materials do you use?
We use Baroque pearls, Paraiba gemstones, brushed gold, silver alloys, and other high-quality sustainable materials.

Q: How should I care for my jewelry?
Store in the provided pouch or box, avoid water and chemicals, and gently polish with a soft cloth.

Q: Are your products hypoallergenic?
We use premium metals to minimize allergic reactions. Check product descriptions for specifics.

Q: Can I customize a piece?
Yes, we offer select customization options. Contact support to discuss engraving or size adjustments.

Q: Do you offer limited editions?
Yes, many designs are limited-run collections for collectors and enthusiasts.

Q: How do I verify authenticity?
All pieces come with a certificate of authenticity and are packaged in our signature branded boxes.

Account & Support

Q: Do I need an account to shop?
No, guest checkout is available. Accounts allow tracking, saved preferences, and exclusive offers.

Q: How can I contact customer support?
Email support@fluxanx.com for any inquiries.

Q: Can I update my account information?
Yes, log in to update your email, shipping address, or preferences at any time.

Q: How do I subscribe/unsubscribe from newsletters?
Use the links provided in our emails or update preferences in your account settings.

Q: Can I request product recommendations?
Yes, our support team provides personalized suggestions based on your style and past purchases.

Q: Does Fluxanx offer loyalty programs?
Yes, exclusive perks and early access to collections are available for registered customers. Check our website for details.

Q: How can I leave a product review?
After receiving your purchase, log in to your account or follow the email link to submit a review and share your experience.